Below is a list of our most frequently asked questions

How do you ship?

InfiniX always believes that putting their customer first is the best online retail practice. We guarantee fast and affordable shipping delivery service to cater to your needs. No hidden fees or high shipping charges, we practice 100% transparency towards customers as we calculate the price and shipping fee for our products before you proceed to your cart for checkout. Enjoy free shipping to Canada and the US.

Where can I buy your products?

Currently, we sell all our products on Infinixhub.com

How are refunds processed?

All refunds are issued once your return is approved and received by our team. Refunds will be issued to the original payment method used. For purchases outside our main store, refunds will be issued through the corresponding marketplace.

What is your return policy?

All returns have a 30 day return policy for manufacturer defects and troubleshooting issues due to manufacturer defects. You can always send us an email at customerservice@infinix.love if you have any questions or concerns regarding product details and other queries you might have and we’ll do our best to assist you! Please note that all google purchases 30 days return window manufacturer defects, however the product must be return unopened and unused to receive a refund. We cannot accept used or opened products due to health reasons

How can I pay for my order?

We accept most major credit cards such as Visa, Mastercard, Paypal, Shopify Payments, and more. If your payment method isn't one of the listed examples, please e-mail us at customerservice@infinix.love so that we can assist you.

How can I contact you?

You can contact us anytime at our website by filling out the "Contact Us" form, the chat icon on the bottom of our homepage, or sending us an e-mail message at customerservice@infinix.love; If we miss your chat message, we will follow up by e-mail. Please make sure to check your time zone difference and anticipate the time differences if you are out of state or country.

What are your business hours?

We are open for business at 9:30AM - 4:30PM (PST) from Monday to Friday. We are closed on Saturdays and Sundays.

Need something else? Fill out the form below and we'll get back to you as soon as possible. Thank you! 😉